An AI receptionist for clinics and dental practices
Patients ask the same things: how much is a consultation, how to prepare for tests, is there time on Saturday. The AI assistant answers at once from your documents, books free slots and hands your receptionist everything that needs a human decision. The front desk stops drowning in messages.
- Appointments 24/7
- Answers from your documents
- Medical questions go to people
Booked while the front desk was closed
What the AI receptionist does in a clinic
The assistant takes repetitive questions and bookings off the front desk and leaves anything medical to specialists.
Books appointments
It checks free time in the clinic's Google Calendar, offers options and creates the booking.
Answers prices and services
Consultation, procedure and lab prices — strictly from your price list, no invented figures.
Explains preparation
Fasting before a test, what to bring, how to get there — from your own guides.
Passes medical questions to people
Questions about symptoms and treatment go to the receptionist or doctor, and you get a Telegram notification.
Saves requests
Name, phone and reason for the visit go to Google Sheets, amoCRM or Bitrix24.
Speaks the patient's language
It understands voice notes and replies in Kazakh, Russian and English.
How to launch the AI receptionist in a clinic
- 01
Upload prices and guides
Services and prices, preparation for procedures, branch addresses, opening hours.
- 02
Set the rules
For example: give no medical advice, pass questions about symptoms to the receptionist.
- 03
Connect the calendar and messengers
The booking Google Calendar, the clinic's WhatsApp, Instagram and Telegram.
- 04
Test and turn on
Ask the assistant patients' questions and make sure you are happy with the answers.
AI receptionist or the front desk alone
| UP-CHAT AI assistant | Front desk | Nothing (at night) | |
|---|---|---|---|
| Reply to the patient | Instant | Between calls | Next morning |
| Bookings evenings and weekends | Yes | No | No |
| Preparation questions | Answered from guides | Distracts from calls | No |
| Medical questions | Passed to a specialist | Passed to a specialist | — |
| Request saved | Automatically | By hand | No |
Pricing
Start free with 100 AI messages and one channel. Clinics usually choose Growth — 15,990 ₸ a month: 6,000 messages, WhatsApp, Instagram and Telegram. Turnkey setup with CRM connection is available.
Clinic questions
Will the assistant give medical advice?
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It answers from your documents: services, prices, preparation, schedule. Add a rule to the instructions not to give medical advice — questions about symptoms and treatment are passed to the receptionist or doctor.
Does it really book appointments itself?
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Yes. It checks free time in the clinic's Google Calendar and creates the booking. You share the calendar with our service account — the setup wizard shows how.
What if the clinic has several branches?
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Describe the branches in the knowledge base and the assistant gives the right address and hours. It books into the calendar you connected.
Will patients notice it is a bot?
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It writes politely and to the point. Asked directly, it honestly says it is an AI and calls the receptionist.
Can we connect our WhatsApp number?
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In most cases, yes: the number stays in the WhatsApp Business app, and the front desk can keep replying from the phone. When staff reply, the AI goes quiet in that chat.
Do we need a developer?
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No. Everything is set up in the dashboard with prompts. Or the UP-CHAT team connects messengers, calendar and CRM for you.
Take the load off your front desk this week
Free plan, no card. Upload prices and guides, connect WhatsApp, and patients get answers right away.
Connect for free